Troubleshooting
Proxy Error Code
Troubleshooting
Proxy Error Code
Proxy error codes from our authentication server or proxy server indicate that there are issues happening when forwarding your requests to the target website.
| Error code | Description |
|---|---|
| 407 Proxy Authentication Failed | Authentication fails in the following cases: Not supplying a username and password, and whitelist authentication fails; Incorrect format of the username or password; Correct form of the username and password, but authentication fails. |
| 441 Insufficient Traffic | The traffic is insufficient, need recharge. |
| 442 Abnormal User Status | This error code indicates that your account information is abnormal. your behavior may automatically trigger our risk control strategy. Please contact us for more information. |
| 446 Block Access From Mainland China | We are currently unable to service Chinese mainland IPs, and if you encounter this error, you may need to switch your IP using a VPN. |
| 476 IP Query Failed | A qualified IP can not be filtered based on the specified criteria (geographic location, session sticky duration). |
| 496 Incomplete Message | Our server received an incomplete request, which may be due to poor network connection, please contact us for help. |